Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that refunds are not allowed unless the product is defective, damaged, or you received the wrong item. In such cases, we will process a full refund.
Eligibility for Returns
To be eligible for a return (exchange only), your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back without first requesting a return will not be accepted.
For any questions, contact us at support@euphoriajewelryworld.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and, if confirmed, process a full refund or offer an exchange.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
If you wish to exchange an item, you must first return the item you have (no refund provided). Once the return is accepted, you may make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
For orders shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition, unworn or unused, with tags and original packaging, and require proof of purchase.
Refunds (Defective Items Only)
Refunds are only issued for items that are defective, damaged, or incorrect. Once we receive and inspect your return, we will notify you of approval. Approved refunds will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at support@euphoriajewelryworld.com.
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